Return Policy

RETURNS & EXCHANGE

If you are unhappy with your order in any way then you may cancel your contract within 14 days of receiving your order and the items can be returned or exchanged for an exchange or full refund. After 14 days returns will only be accepted at our discretion. To organise your return, please simply contact us by email: shop@vielma.co.uk

All returns must be sent back to us unworn and in perfect condition in the original packaging provided. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Returns will be credited to the original payment method. 

Your statutory rights are not affected.